Terms

AlwaysOnDispatch provides after-hours and 4-ring overflow emergency dispatch infrastructure. Calling the demo number or submitting the trial form is a request to evaluate that service. It is not a contract for a paid seat.

14-day trial

The contractor pilot leaves the published main number and daytime staff in place and turns on with conditional call forwarding after 5:00 PM or after 4 unanswered rings. The price after a successful pilot is $397 a month. If the pilot does not catch a job during those 14 days, that charge is refunded in full. The agency pilot covers one flagship client for 14 days at no risk. After that, agency seats are $247 a month per client, and the agency sets the retail price. Any paid seat is agreed in writing.

Calls and recording

Dispatch calls may be recorded. Where required, callers hear a recording notice before the conversation continues. Texts sent during the live demo go to the handset that placed the call. You are responsible for having permission to share a customer's address and loss details with your on-call crew and CRM.

Not an emergency service

This line is business dispatch for restoration, plumbing, and HVAC contractors. It does not replace 911 or the fire department.

Contact

Questions about these terms go to drew.marecek@gmail.com.